Scholastic is hiring for full time benefited Customer Service Representative II and III positions.
RESPONSIBILITIES: Resolve customers' concerns/ questions relating to Scholastic Provide optimum customer service in all circumstances.
Process orders, answer emails, take incoming customer calls and perform outbound calling to follow up with customers
Enter various types of data accurately and efficiently into web based applications; process orders
Provide information about products and provide samples and catalogs to customers.
Record customer information in multiple system locations for marketing and management team.
QUALIFICATIONS: Ability to learn new skills quickly and retain information learned
Excellent data entry, phone/problem solving skills.
Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.
Ability to multi task and utilize multiple systems at a time
Ability to make decisions and use judgment in resolving customer problems.
Willing to work flexible hours
Computer skills, including website navigation and usage, plus e-mail
Experience with Oracle, AS400 and TMS a plus.
In addition, to qualify for the CSRIII, must have technical skills to learn tier one tech support for products.
We offer a full benefit package, with medical eligibility on the first day, tuition reimbursement, 401K, onsite medical clinic, employee bookstore and more.
CSR II starts at $ 11.50, CSRIII starts at $13.05.Apply in person at
Scholastic, 2931 E. McCarty, from 8 a.m. to 3 p.m. Company paid drug test/background check required Equal Opportunity Employer/M/F/D/V Employment Verification-E-Verify Done
Location/Region: Jefferson City, MO (65109)